Telecom Regulatory Authority of India (TRAI), to protects the interest of users has today issue a directive in which for delivering broadband services in a transparent manner by providing adequate information to the broadband consumers about various plans and Fair Usage Policy (FUP).
Also with this directive TRAI has also made it that operators have to ensure that speed of broadband connection is not reduced, in all broadband tariff plans, below the minimum speed specified in Quality of Service of Broadband Service Regulations 2006 which is 256 Kbps.
The broadband operator (either wired or mobile) is also bound to provide an alert to the customer at the time of login to the network of the service provider when his data usage reaches 80% of the data usage limit bundled with the plan and to ensure that such alert shall be provided at each login after data usage crosses the said limit of 80%.
And when the limit is crossed the operator has to send an alert to the customer either through SMS on his mobile number registered with the service provider or to his registered email, each time when the data usage by the customer reaches 80% and 100% of the data usage limit bundled with plan opted by the customer.
If not by SMS or email operator can also inform the customer through Unstructured Supplementary Service Data (USSD) at each login by the customer after the data usage reaches eighty percent of the data usage limit bundled with his plan.
We hope that at least now, the telecom operators will inform the consumers when they are about to cross the data limit and the FUP speed of 256 Kbps comes into effect.