While most of the mobile service providers in India claim that they are striving hard to provide the best facilities to their customers, they do make many blunders which aggrieves the customers.
According to the written reply of Milind Deora, the Minister of State for Communications and IT, as many as 12292 complaints were registered with the Telecom Regulatory Authority of India (TRAI) against the telecom operators across India. 8756 such complaints were received from 2010 – 2013, whereas the last one year till date has witnessed 3566 complaints. The complaints are related to billing tariff, wrong charging and value added services.
Going by statistics, in the last four years Bharti Airtel has face the most number of complaints with a total of 3437. Similarly 2190 complaints were registered against Vodafone. Reliance Communication and Tata Teleservices had 1783 and 1706 complaints respectively, whereas Idea had 920 complaints. Surprisingly, the least complaints registered were against state-run BSNL and MTNL with a mere 941 and 172 complaints respectively.
TRAI has prescribed the framework and procedure for redressal of complaints and requires all the telecom operators and broadband providers have to set up complaint centre in each service area, with toll free consumer care number. The complaint centre is expected to redress the complaints within the prescribed timeframe, failing which, the consumer can file an appeal with the Appellate Authority of the service provider.
