It seems Airtel is now focusing their attention to customer needs rather than on munching on customers money through their VAS service. Airtel users are now independent of starting or stopping a service anytime and anywhere they want to with just an SMS. Start-Stop Service provides Airtel customers an Easy & Instant way to activate or de-activate any Value Added Service (VAS) of their choice. With Airtel’s Start-Stop service customers can:
-Browse all available subscription based Value Added Services in Airtel.
-Get a summary of any subscription based Value Added Services in Airtel including all applicable charges.
-Subscribe to any subscription based Value Added Services in Airtel.
-Un-subscribe from subscription based Value Added Services in Airtel.
How to use Airtel Start-Stop Service?
Airtel customers can SMS ‘Start’ or ‘Stop’ to 121 (toll free). An SMS is sent acknowledging customer’s request & advises them of the next step. If the customer sends ‘Start’ to 121, then the service checks for all the subscription services not subscribed by the customer & presents those services through an easy to understand & interactive menu. However if the customer sends ‘Stop’ to 121, then the service checks for all the services subscribed by the customer & presents them to the customer for further action.
To subscribe to a service or un-subscribe from a service, the customer has to reply to the menu message with the number mentioned against the service. Once the system receives a response from the customer, a confirmation is sought to avoid any confusion, post which a service is Started or Stopped.