San
17 July 2009
It seems Airtel is now focusing their attention to customer needs rather than on munching on customers money through their VAS service.Β Airtel users are now independent of starting or stopping a service anytime and anywhere they want to with just an SMS. Start-Stop Service provides Airtel customers an Easy & Instant way to activate or de-activate any Value Added Service (VAS) of their choice. With Airtelβs Start-Stop service customers can:
-Browse all available subscription based Value Added Services in Airtel.
-Get a summary of any subscription based Value Added Services in Airtel including all applicable charges.Β
-Subscribe to any subscription based Value Added Services in Airtel.Β
-Un-subscribe from subscription based Value Added Services in Airtel.
How to use Airtel Start-Stop Service?
Airtel customers can SMS 'Start' or 'Stop' to 121 (toll free). An SMS is sent acknowledging customer's request & advises them of the next step. If the customer sends 'Start' to 121, then the service checks for all the subscription services not subscribed by the customer & presents those services through an easy to understand & interactive menu. However if the customer sends 'Stop' to 121, then the service checks for all the services subscribed by the customer & presents them to the customer for further action.Β
To subscribe to a service or un-subscribe from a service, the customer has to reply to the menu message with the number mentioned against the service. Once the system receives a response from the customer, a confirmation is sought to avoid any confusion, post which a service is Started or Stopped.
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