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Sanjay Bafna
10 June 2009
TRAI (Telecom Regulatory Authority of India) is all set to launch a new platform to redress consumer grievance regarding inapt telecom services. The platform would enable Telecom Service users or subscribers to come forward with their grievances either through Online or SMS platform.
As such it is facing ire from lot of telecom subscribers complaining about low service quality experience and Wrong billing with Telecom Operators and Mobile-VAS providers.The upcoming platform will first Direct the grievances received from new platforms to the respective service providers and if those service providers are unable to redress the grievance within a set time frame, TRAI appointed personnel’s will look into the problem. Add a comment |
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